Refund and return policy

At LiberNovo Thailand, we want you to have peace of mind when purchasing our products. This return and refund policy explains the terms and conditions for cancellation, return, refund, exchange, and warranty support.

1. Order Cancellation You can cancel your order and request a full refund at any time before the product is shipped. To cancel, please contact us at: 📧thailand@libernovo.com

Approved refunds are usually processed within 5–7 business days, depending on your payment provider.

2. Returns After Delivery We do not accept returns of products that have been used, activated, damaged, or opened after delivery, unless the product has a manufacturing defect or arrived damaged. Please carefully check all product details before ordering.

3. Damaged or Defective Products If your LiberNovo product arrives damaged or has a manufacturing defect, Please contact us within 7 days after receiving the product. 📧thailand@libernovo.com

Please provide the following information:

• Order number
• A short description of the problem
• Pictures or videos clearly showing the problem

After reviewing the case, we may consider the following:

• Replacement
• Repair
• Provision of replacement parts
• Full refund as appropriate

4. Change of Mind We do not accept returns or refunds for purchases due to a change of mind after the product has been delivered and used. Please ensure that the product specifications, compatibility, and features meet your needs before purchasing.

5. 5-Year Limited Warranty: All eligible LiberNovo products purchased through LiberNovo Thailand are covered by a 5-year limited warranty, covering manufacturing defects and malfunctions under normal operating conditions. If you experience any technical issues during the warranty period, please contact us for troubleshooting, repair, or replacement support. The warranty does not cover damage caused by: Improper or incorrect use; Unauthorized repairs or modifications; Accidental or external impact damage; Water or liquid damage; Improper storage or maintenance.

Additional warranty terms may apply under our warranty policy.

6. Lost or Delayed Delivery: If your delivery is significantly delayed or appears to be lost in transit, please contact us as soon as possible. We will work closely with your courier to investigate the issue and assist you in resolving the situation. Please note that delivery times may vary depending on location, customs procedures, weather conditions, or the operations of the shipping company.

7. Refund Processing: Approved refunds will be returned to the original payment method used for the purchase. Refund processing times may vary depending on your bank, credit card provider, or payment platform. Shipping and transaction fees may be non-refundable. Unless otherwise specified by law or due to our error, 10. Contact Us If you have any questions regarding shipping, please contact us: LiberNovo Thailand Soer Co., Ltd. 9th Floor, Phayathai Plaza Building, 128/106 Phayathai Road, Thung Phayathai Subdistrict, Ratchathewi District, Bangkok 10400, Thailand

📞 Phone: +66 82 804 0378

📧 Email: thailand@libernovo.com